Mega Motion MM-1652 Zero Gravity Lift Chair with Trendelenburg Position

Order Processing:

After placing your order, you will receive an order confirmation email. This confirms that we have received your order in our system and have pre-authorized your credit card for the purchase. Once we have received your order, we immediately reach out to Mega Motion to ensure the lift chair is in stock and available for immediate shipment. Typically, your order will be ready to ship in 1-2 days. In the event that your item is on backorder or unavailable, we will void the pre-authorization and notify you via email.

Tracking Your Order:

Once your lift chair has been shipped, you will be provided a tracking number via email. You can use this tracking number to monitor the progress of your shipment and the expected delivery date. We recommend regularly checking the tracking information for any updates.

Shipping Time:

You can expect your lift chair to arrive in approximately 1-2 weeks from your order date. However, please note the lift chair may arrive sooner depending on the warehouse location its shipping from and your home address. While we strive to meet the arrival time, unforeseen circumstances such as weather conditions or other external factors may occasionally cause delays.

White Glove Delivery:

White Glove Delivery includes the following services:

• Delivery to your home: Our professional delivery crew will bring the chair directly to your specified delivery address.
• Unpacking and placement: The delivery crew will carefully unpack the chair for you and place it in the location you have chosen.
• Removal of packaging materials: All packaging materials will be removed and hauled away by our delivery crew, ensuring a hassle-free experience for you.

Damaged or Defective Items:

If your lift chair arrived damaged or in a defective state, please take photos of the damage and email us at returns@liftchairheaven.com. We will promptly contact Mega Motion to arrange for the repair or replacement of the item. 

Buyer's Remorse:

We regret to inform you that Mega Motion does not accept returns due to buyer's remorse.

Lifetime Warranty on Lifting Mechanism:

One-Year Limited Warranty:

Mega Motion will provide labor, service calls, shipping, and/or any other charges incurred for repair of the product for one year. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of Mega Motion. 

For one (1) year from the date of purchase, Mega Motion will repair or replace the following parts if found to be defective in material and/or workmanship:

• Motor: - The motor on a lift chair is an essential electrical component that enables the chair to perform its lifting and reclining functions. It is usually located in the base of the chair and is responsible for powering the mechanism that raises and lowers the chair, as well as controlling its recline positions. This warranty ensures that your motor is free from material defects and workmanship issues. If you encounter any problems within the first year of your purchase, rest assured that Mega Motion will repair or replace the motor to keep your lift chair operating at its best.

• Hand Controls: - Hand controls for lift chairs are devices that allow users to operate and control the movement and positioning of the lift chair with ease. Hand controls activate the lifting mechanism to help people rise up from a seated position and to lower into seated position. Second, hand controls let users adjust the reclining motion to relax, read, or watch TV. Thirdly, the hand control easily adjusts the footrest for ideal leg and foot support. Finally, modern lift chairs may allow customers to save their favorite positions on the hand control. A button presses the chair to these preset configurations for a personalized seated experience. If you encounter any problems with the hand control within the first year of purchase, Mega Motion will promptly address the issue and provide a suitable solution. 

• Scissor Mechanism: - The scissor mechanism on lift chairs is a crucial component responsible for the lifting and lowering functionality of the chair. It is a mechanical system that enables the chair to smoothly transition between different positions, allowing the user to sit, recline, and stand with ease. The scissor mechanism is typically located at the base of the lift chair and consists of a series of linked metal bars that form a scissor-like shape. When the lift chair is activated, an electric motor or hydraulic system powers the scissor mechanism, causing it to expand or contract. This movement results in the chair either lifting the user to a standing position or reclining back into a comfortable sitting or reclining position. The one-year warranty ensures that the scissor mechanism is free from defects and performs its lifting function smoothly and reliably. 

• Transformer/Control Boxes : - The transformer/control box on a lift chair is a crucial component responsible for converting electrical power to the appropriate voltage and controlling the chair's motor functions. It is essentially the power source and control center of the lift chair, allowing users to operate the chair's lifting and reclining mechanisms through the hand control. The control box serves as a central hub where all the electrical connections and wiring from the chair's motors, hand control, and power supply come together. It ensures that the different components work together seamlessly and efficiently. With the one-year warranty on these components, you can be confident that they are of high quality and free from any manufacturing defects.

• Labor: - In addition to the component warranties, Mega Motion provides a one-year warranty on labor for any repairs or service required on your lift chair. If any issues arise during the first year, Mega Motion will cover the labor costs for repair and service, allowing you to enjoy your lift chair without any added expenses.

Warranty Limitations and Exclusions:

The warranty coverage applies to manufacturing defects or malfunctions that occur under normal use and proper handling of the lift chair.

Exclusions: Please note that the warranty does not cover:

1. Accident, negligence, misuse, or abuse by customer
2. Fabric and normal wear and tear
3. Steel frame chairs
4. Product maintenance and adjustments
5. Repairs and/or modifications made to any part without specific consent from Mega Motion
6. Contamination
7. Battery fluid spillage or leakage
8. Improper operation, maintenance, or storage
9. Commercial use or use other than normal

Questions: