Shipping Policy

We want your lift chair delivery to be clear and easy to understand. Review the details below for shipping times, tracking, delivery options, and what to expect after placing your order.

Email Return Support → 📞 (214) 856-1476

What to Expect With Delivery

Shipping time can vary by chair brand, delivery type, warehouse availability, and your location.

Free Shipping

Free shipping on all lift chair orders within the United States.

Tracking Updates

Tracking is sent after your order leaves the warehouse and shipping is confirmed by the carrier.

Delivery Options

Two options available: Threshold delivery or White glove delivery

Threshold vs. White Glove Delivery

Understanding the difference between the two delivery options before you a place an order.

Threshold Delivery

Chair is delivered to a safe, dry area

Common areas include front door, porch, driveway, or garage

Assembly is required after delivery

Packaging removal isn't usually included

Good option for customers who have help available for setup

White Glove Delivery

Chair is brought inside the home

Placed in the room of your choice

Chair is assembled and tested

Packaging is removed after setup

Best option for customers who need help setting up chair

Estimated Shipping Times

Brand	Processing	Estimated Arrival	Delivery Type
Mega Motion	Ready to ship in 3–4 business days	Usually arrives within 3 weeks after shipping	Threshold or White Glove

How the Shipping Process Works

After your order is placed, your chair goes through order review, supplier confirmation, shipping, and final delivery.

Order Placed

Your order is received

Order Review

Details are confirmed

Availability

Warehouse confirms chair

Chair Ships

Carrier receives item

Tracking Sent

Tracking is emailed

Delivery

Chair arrives

Before & After Delivery

A few simple steps to make sure your delivery goes smoothly.

Before Delivery

Confirm your shipping address is correct

Make sure your phone number and email are accurate

Clear a path for delivery if white glove setup is selected

Check doorway width and room space before ordering

Have someone available if threshold delivery requires help moving the chair

After Delivery

Inspect the box and chair for visible damage

Test the lift, recline, remote, and power functions

Keep all paperwork and packaging until setup is complete

Send photos and your order number if support is needed

Important Delivery Note

Please inspect your delivery when it arrives.

If the box or chair appears damaged, take clear photos of the packaging and product. Keep the packaging until the issue is reviewed. Contact us with your order number, photos, and a short description of the issue.

Shipping Policy Questions

Quick answers to the questions we hear the most.

Is shipping free?

Yes — free shipping on all lift chair orders within the United States.

Do you ship internationally?

No, we only ship within the United States.

When will I receive tracking?

Tracking is sent after the chair leaves the warehouse and the carrier confirms shipment.

What is threshold delivery?

Threshold delivery means the chair is delivered to a safe, dry area such as the front door, porch, driveway, or garage.

What is white glove delivery?

A deliver crew assembles your chair, tests the chair, and hauls away the packaging material.

What should I do if my chair arrives damaged?

Take clear photos of the packaging and product, keep the packaging, and contact us with your order number and issue details.

Have a Shipping Question?

Call or email us before ordering if you need help understanding delivery timing, white glove setup, or whether a chair will fit your home.

Call (214) 856-1476