Return Policy

Return Policy

We want your lift chair purchase to be clear before you order. Review the information below for returns, damages, defects, and what to do if there is a problem with your chair.

Email Return Support โ†’ ๐Ÿ“ž (214) 856-1476
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Please Review Before Ordering

Lift chairs are large furniture items with brand-specific return rules.

Some lift chairs may not qualify for buyer's remorse returns or preference-based exchanges. Damaged or defective items should be reported quickly with clear photos and order details, so support can help with repair, replacement, or next steps.

Return Policy at a Glance

Please read before starting a return or damage claim.

Buyer's Remorse

Some brands do not accept returns or swap-outs because of preference, fit, or change of mind. Review carefully before ordering.

Damage or Defect

If your lift chair arrives damaged or has a manufacturing defect, contact us with details and photos as soon as possible.

Photos Required

Clear photos of the chair, packaging, and damage help speed up the review process significantly.

Before You Order or File a Return Claim

Use this section to know what to review before placing your order and what to send us if there is a product issue.

Before You Order

Check the recommended user height
Review the chair's weight capacity
Confirm seat width, seat depth, and chair size
Make sure the chair has the features you need
Call us if you are unsure which chair is right
Review delivery and return rules before purchase

If Your Chair Arrives Damaged or Defective

Inspect the chair when it arrives
Take clear photos of the damage or defect
Keep all packaging until the issue is reviewed
Email your order number, chair brand, model, photos, and a short explanation
Support will review the issue and help with next steps
Resolution may include repair, replacement parts, or a replacement chair

Damage and Defect Claim Process

Follow these steps if your lift chair arrives damaged or has a product issue.

1

Inspect Chair

Check chair and packaging on arrival

2

Take Photos

Show the issue clearly

3

Save Packaging

Keep box if possible

4

Email Details

Send order number and photos

5

Review Begins

Supplier may assist

6

Next Steps

Repair or replacement

Return Policy Questions

Quick answers to the questions we hear the most.

Can I return a lift chair because I changed my mind?
Some brands do not accept buyer's remorse returns or preference-based exchanges. Please review the chair details carefully before ordering.
What if my chair arrives damaged?
Take clear photos of the chair and packaging. Then email your order number and a description of the issue.
Should I keep the packaging?
Yes, keep the packaging until the issue is reviewed, especially if the box or chair arrived damaged.
What photos should I send?
Send photos of the damaged area, the full chair, any damaged packaging, and labels/shipping information if available.
Who do I contact for return or damage support?
Email us at returns@liftchairheaven.com with your order number, photos, and issue details. You can also call us if you need help before submitting.

Need Help With a Return or Damage Claim?

Send your order number, issue details, and clear photos so our team can help review the problem.

Email Return Support